Shipping & Returns Policy

The Legendary Coyote Store | The Coyote Store, LLC

Thank you for shopping with The Legendary Coyote Store!

We're proud to offer merchandise inspired by the music, traditions, and spirit of Coyote Country. Our merchandise is made to order, and we work with a trusted fulfillment partner to produce and deliver your purchases.

Please review the following policy before placing an order.

1. Made-to-Order Merchandise

Our merchandise, including hats, shirts, apparel, and accessories, is produced on demand by our merchandise fulfillment partner.

Because each item is made specifically for your order, production takes additional time compared to products shipped from a traditional retail inventory.

Production typically takes approximately 7 days, depending on the product, order volume, and fulfillment requirements.

This estimated production period does not include shipping or transit time.

We encourage customers to carefully review product descriptions, sizes, colors, and quantities before completing their purchases.

2. Shipping Locations

The Legendary Coyote Store offers merchandise shipping within the United States.

International shipping is not currently available.

Available shipping options and applicable charges will be presented during checkout.

Customers are responsible for providing accurate shipping and contact information.

3. Processing and Delivery Times

Merchandise production typically takes approximately 7 days before an order is ready for shipment.

After production is completed, delivery time depends on the shipping carrier, destination, and available shipping service.

Actual processing and delivery times may vary due to production volume, holidays, weather conditions, or other circumstances beyond our reasonable control.

Estimated shipping and delivery dates are not guaranteed arrival dates.

If we cannot ship your order within the applicable promised shipping period, we will provide the notifications, delay options, cancellation opportunities, and refunds required by applicable law.

If no shipping timeframe is specified, federal regulations generally require sellers to have a reasonable basis for expecting shipment within 30 days.

4. Shipping Costs and Order Tracking

Shipping charges are calculated based on the applicable shipping method, destination, and order details.

Any required shipping costs will be displayed before you complete your purchase.

Order tracking information may be provided when available.

We are continuing to develop our shipping notification and tracking processes with our fulfillment partner. Tracking information may not be available for every order.

If you have questions about an order's shipping status, please contact us directly.

5. Local Pickup

Local pickup may be available for eligible merchandise orders at The Legendary Coyote Store in Gail, Texas.

Orders selected for local pickup will generally be available at the next scheduled Coyote Store concert after production is completed and the merchandise is ready.

Pickup arrangements are subject to the concert schedule and order readiness.

Customers should wait for confirmation and pickup instructions before traveling to collect their merchandise.

If your order is not ready for the next concert, we will work with you to arrange pickup at a later eligible event.

For questions about local pickup, please contact us directly.

6. All Merchandise Sales Are Final

Because our merchandise is produced specifically for each order, all merchandise sales are final.

We do not accept cancellations, returns, or exchanges for reasons such as:

• Ordering an incorrect size or color.
• Changing your mind after making a purchase.
• No longer wanting the purchased merchandise.
• Selecting the wrong product or quantity.

Please review your order carefully before completing checkout.

Exceptions apply to qualifying damaged, defective, or incorrect merchandise, and whenever applicable law requires a cancellation, refund, or other remedy.

7. Damaged, Defective, or Incorrect Merchandise

We want every customer to receive the correct merchandise in good condition.

If your order arrives damaged, contains a manufacturing defect, or includes an incorrect item, please contact us within 7 days of receiving your order.

To report an issue, contact:

Email: CoyoteCountryStore@gmail.com

Phone: (806) 756-4330

Please include:

• Your name and order number.
• A description of the issue.
• Photographs of the affected merchandise, if available.

Our team will review your request and determine the appropriate resolution.

Replacement Merchandise

For approved claims involving damaged, defective, or incorrect merchandise, our preferred resolution is to produce and ship a replacement item at no additional merchandise or replacement-shipping charge.

In most cases, customers will not be required to return the original item.

If a replacement is unavailable or another remedy is required by applicable law, we will arrange an appropriate alternative, which may include a refund.

The seven-day reporting period is our standard claims procedure and does not limit rights or remedies that cannot legally be waived.

8. Lost, Missing, or Delayed Shipments

If your order is significantly delayed, appears lost, or has not arrived despite being marked as delivered, please contact us.

We will review the available order and shipping information and, when appropriate, work with our fulfillment partner or delivery carrier to investigate.

Depending on the circumstances, we may arrange a replacement, refund, or other appropriate resolution.

Nothing in this policy limits legally required remedies for merchandise that is not delivered.

9. Incorrect Shipping Information

Customers are responsible for reviewing their shipping address before completing a purchase.

If you discover an error, please contact us as soon as possible.

We will make reasonable efforts to help correct the information, but changes may not be possible once an order has entered fulfillment or shipment.

Any applicable additional delivery arrangements or charges will be discussed with the customer.

10. Refund Processing

When a refund is approved or required by law, it will be processed through the applicable payment provider or another legally permitted method.

The time required for a refund to appear may depend on the payment provider and financial institution.

Refunds required by law will be issued within the applicable legal deadlines.

11. Other Purchases

This Shipping & Returns Policy applies specifically to physical merchandise.

Other purchases are governed by their respective terms:

• Concert tickets and season passes: Ticket Policy
• General purchases and payments: Terms of Sale

Prepaid meals, café orders, catering, and private events may also be subject to additional purchase or service agreements.

12. Contact Information

If you have questions about an order, shipping, local pickup, or damaged merchandise, we're happy to help.

The Coyote Store, LLC

The Legendary Coyote Store

Gail, Texas

Email: CoyoteCountryStore@gmail.com

Phone: (806) 756-4330

Online: Contact Us

Thank you for supporting The Legendary Coyote Store and bringing a little piece of Coyote Country home with you!